Type of Personal Data |
Examples |
General |
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Identity information. |
First name, last name, title, date of birth, gender, marital status. |
Contact information. |
Address, email address and telephone number. |
Financial |
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Financial information. |
Billing address information, along with payment card details or other financial account number and account details. |
Transaction information. |
Details about payments from you, any payments we may make to our Client or to you (including any refunds) and details of the Products you have purchased from us. |
Marketing and Market Research |
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Marketing preferences (including subscriptions to any newsletters from Fentimans). |
Details of any marketing preferences that you express including any opt outs you provide. |
Other |
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Online activity information (to the extent that it constitutes personal data). |
Technical information, through your internet browser or electronic device: Certain information is collected by most websites or automatically through your electronic device, such as your IP address (i.e. your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, internet browser type and version, electronic device manufacturer and model, language, time of the visit and pages visited. Technical information, using cookies and online tracking: Cookies are pieces of information stored directly on the device you are using to access our Website. Cookies allow us to recognise your device and to collect information such as IP address, internet browser type, time spent using the Website and the pages visited. For more information about the cookies we use, please see our Cookies Policy. |
Complaints. |
Details of any complaints or enquiries made by you in relation to the Products or services you have received in relation to those Products, or in relation to use of the Website. |
Surveys. |
Your views and opinions about our Products. |
This information may be provided:
(a) in the course of communications between you and us (including by phone, email or otherwise);
(b) when you fill in forms for us (including those on the Website);
(c) via our social media pages, other social media content, tools and applications; and
(d) when you provide personal data via our Website.
(a) When we carry out a limited credit check on Clients, we may receive personal information from the provider of these checks such as the names of directors, their addresses and details of previous roles they have held. No credit checks will be undertaken on you individually.
(b) We may collect personal information from publicly available sources such as LinkedIn or Instagram, including your name and contact details.
Purpose |
Legal Basis |
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To communicate with you and other individuals in relation to orders for our Products. |
We rely on our legitimate interests. We require your personal information in order to communicate with you or the Client in relation to the supply of services in accordance with the terms of the contract. If you are an individual, we require this information in order to enter into or perform a contract with you when selling our Product to you. |
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To carry out our obligations arising from any contracts entered into between you and us for the supply and delivery of our Products. |
Typically, for such processing we will rely upon the performance of a contract we have with you as our legal basis, if you have purchased the Product from us as an individual. Where we do not have a contract in place with you (for example, where your details have been provided by family or friends who have purchased the Product for you, or where the Product is purchased by our Clients that you work for), we rely upon our legitimate interests. It is in our legitimate interest to comply with the terms of a contract we have in place with our Client or other individual customer, and to carry out our business functions. |
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To send you direct marketing communications about our Products |
Typically we will rely upon our legitimate interests. It is in our legitimate interest to contact you about the Products that we offer. However, in some circumstances we are required by law to obtain your consent in order to send direct marketing communications to you. |
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To conduct market research about our Products. |
We will rely upon our legitimate interests. It is in our legitimate interest to conduct market research to ensure our Products are of high quality and that we identify areas of improvement. |
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To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
We will rely on our legitimate interests. This processing is necessary in order to understand how customers and Clients use our Website, and to use this information to grow our business and inform our marketing practices. |
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To manage our relationship with you, including notifying you of any changes to our terms or Privacy Policy, or asking you to leave a review. |
We will rely on our legitimate interests. It is within our interests to keep our records updated and to understand how our Clients and customers use our Products. On some occasions, this processing will be necessary in order to comply with a legal obligation, for example when communicating how we use your personal data which is required by law. |
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To manage any service or quality related issues, complaints, feedback, queries and other customer support. |
We will typically rely on our legitimate interests. We require your personal data in order to manage and ensure the Products we supply are of high quality, including the manner in which we supply the Products. We may instead rely on performance of a contract, where we have a contract with you. |
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To analyse and improve our Products and related services in order to develop our business and improve customer experience. |
We will rely on our legitimate interests. We have a legitimate interest to use your personal data in order to review and improve the Products and related services that we provide. In certain circumstances, we may rely upon your consent in order to assess the quality of the Products we provide. |
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To comply with any legal or regulatory obligations (including in connection with a court order). |
Necessary for compliance with a legal obligation to which we are subject. |
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To carry out credit reference checks on the Client. |
We rely on our legitimate interests. We undertake these checks to certify and assess our Clients' financial standing to ensure we receive payment for the provision of our Products. |
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To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
We rely on our legitimate interests. We have a legitimate interest in the running of our business, provision of administration and IT services, network security, to prevent fraud and in the context of any business reorganisation or group restructuring exercise. |
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Summary of your rights |
Right of access to your personal data |
You have the right to receive a copy of your personal data that we hold about you and information about how we use it, subject to certain exemptions. |
Right to rectify your personal data |
You have the right to ask us to correct your personal data that we hold where it is incorrect or incomplete. |
Right to erasure of your personal data |
You have the right to ask that your personal data be deleted in certain circumstances. For example: where your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise used; if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal data; if you object to the use of your personal data (as set out below); if we have used your personal data unlawfully; or if your personal data needs to be erased to comply with a legal obligation. |
Right to restrict the use of your personal data |
You have the right to suspend our use of your personal data in certain circumstances. For example: where you think your personal data is inaccurate but only for so long as is required for us to verify the accuracy of your personal data; the use of your personal data is unlawful and you oppose the erasure of your personal data and request that it is suspended instead; we no longer need your personal data, but your personal data is required by you for the establishment, exercise or defence of legal claims; or you have objected to the use of your personal data and we are verifying whether our grounds for the use of your personal data override your objection. |
Right to data portability |
You have the right to obtain your personal data in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies: to personal data you provided to us; where we rely on the following legal bases: consent; or for the performance of a contract; and when the use of your personal data is carried out by automated (i.e. electronic) means. |
Right to object to the use of your personal data |
You have the right to object to the use of your personal data in certain circumstances and subject to certain exemptions. For example: where you have grounds relating to your particular situation and we use your personal data for our legitimate interests (or those of a third party); or
if you object to the use of your personal data for direct marketing purposes. |
Right to withdraw consent |
You have the right to withdraw your consent at any time where we rely on consent to use your personal data. |
Right to complain to the relevant data protection authority |
You are entitled to lodge a complaint at the Information Commissioner’s Office (ICO) if you are unsatisfied with how your data has been processed. You can contact them on 0303 123 1113, go online to >https://ico.org.uk/make-a-complaint/ or write to them at: Information Commissioner's Office Wycliff House Water Lane Wilmslow Cheshire SK9 5AF |
This Privacy Policy was last updated on 28 May 2021.