FAQ's | Fentimans


How long will my delivery take?

Orders on a standard delivery will take 2-3 working days. Once your order has been dispatched you will receive an email with a tracking ID and expected delivery date.

How much does delivery cost?

Delivery starts at £3.95 but is free on all orders over £40

Where do you deliver to?

We currently deliver to England, Wales and Central and Lower Scotland only. Unfortunately we are unable to fulfil orders to Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight & Northern Ireland at this moment in time. Please sign up to our newsletter for info on when these services will become available.

What payment methods do you accept and when will I be charged?

We accept all major credit and debit cards. Payment of goods will be taken from your account as soon as payment is authorised on our website. Your purchase will also be confirmed by email.

My order has arrived damaged, what do I do?

If your order is visibly damaged upon arrival you have the right to refuse delivery. Should you sign for a parcel and discover it’s damaged, take a picture of the damaged goods and email us at shop@fentimans.com as soon as possible and we will look to issue a replacement.

What happens if my order doesn’t arrive?

We will class an order as missing if delivery has not been attempted 5 working days after the date of dispatch. Please contact shop@fentimans.com and we will find your order or send out a replacement.

Can I change my order?

We are unable to alter orders once they have been placed. If you wish to change delivery details please contact shop@fentimans.com immediately and we will do our best to help. We aim to dispatch same day of receiving an order so this may not be possible.

Can I return my order if decide I don’t want it?

If you decide that what you have ordered isn’t for you or you don’t like it, you have 30 days upon receipt of delivery to return the goods. Please return the item(s) unused and in original condition, including packaging. Once we have received the item(s) back undamaged a full refund (minus delivery charge) will be issued and received by you within 5 working days.

Customers are required to pay shipping costs for the return of goods and it is the responsibility of the customer to ensure goods are returned safely. If goods are retuned damaged Fentimans are not obliged to issue a refund.

We are unable to offer refunds on bottles or cans that have been opened or if they were purchased via third party sellers.